Privacy Policy

Effective date: 26 October 2025

Fitchakra.ai ("we", "us", "our") is operated by TRAIO XYZ TECHNOLOGIES PRIVATE LIMITED, located at 66 Adugodi, Bangalore, Bangalore South, Karnataka, India, 560030. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use the Fitchakra.ai website and related services (the "Service").

1. Information We Collect

a) Information you provide

Account information: name, email address, password (stored securely), profile data.
Payment & billing details: when you purchase a paid product or subscription (we rely on third-party payment processors — we do not store full payment card data).
Support and communications: messages you send to our support or feedback forms.

b) Information we collect automatically

Usage data: pages visited, features used, log files, timestamps.
Device & technical data: IP address, browser type and version, operating system, screen resolution.
Cookies and tracking technologies: to provide and improve our Service (see "Cookies and similar technologies" below).

2. How We Use Your Information

To provide and maintain the Service, including authentication and account management.
To process payments and manage subscriptions.
To send transactional messages, updates, and security alerts.
To improve, personalize, and analyze usage of the Service.
To detect, investigate, and prevent fraudulent or illegal activity and enforce our Terms of Service.

3. Legal Bases for Processing (if applicable)

Where required by law, we will rely on a legal basis to process personal data, such as consent, contract performance, legitimate interests, or compliance with legal obligations.

4. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to operate the Service, remember preferences, and collect analytics. You can control cookies through your browser settings; note that disabling certain cookies may affect functionality.

5. Third-Party Services

We may share data with third-party service providers who perform services on our behalf (payment processors, hosting providers, analytics vendors, email delivery services). Those providers have access only to the data necessary to perform their functions and are contractually bound to protect it.

6. Data Retention

We retain personal data as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymize data.

7. Security

We implement reasonable technical and organizational measures to protect personal data. However, no internet service is 100% secure — if you suspect an issue, contact us immediately.

8. Your Rights

Depending on applicable law, you may have rights to access, correct, update, export, restrict or delete your personal data, and to object to or restrict certain processing. To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

9. International Transfers

Data collected may be processed in India or in other countries where our service providers operate. We take steps to ensure adequate protections for international transfers.

10. Children

Our Service is not directed to children under 13 (or higher minimum age where required). We do not knowingly collect personal data from children. If you believe we collected data from a child, contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy. When we make material changes, we will post the revised policy with an updated effective date and — where required — notify users.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us at:

TRAIO XYZ TECHNOLOGIES PRIVATE LIMITED
66 Adugodi, Bangalore, Bangalore South, Karnataka, India, 560030
Email: privacy@fitchakra.ai